April 24, 2019 — In an effort to better serve the public, San Angelo Public Safety Communications has launched an information line for citizens that have questions about how to get a police report, need to speak with an officer, speak with a detective, pass on information to crime stoppers, or contact the municipal court.
The new information line, which navigates callers through a brief phone tree, is expected to help diminish the number of general information calls that are being placed to the dispatch center — erroneous calls that take time away from emergency services dispatches that need to remain available to receive emergency and non-emergency calls for police, fire, and EMS service. The Information Line number, 325-657-4411, was chosen because it has 411 as the last three digits, which most people recognize as a general information number.
There are two versions of the information line; Normal Business Hours and After-hours. The entire phone tree for business hours and after-hours is available in English and Spanish.
Normal business hours consist of the following: 8:00 a.m. – 5:00 p.m., M-F
1. Speak with an officer
2. Speak with dispatch
3. Speak with Records
4. Speak with CID
5. Speak with Municipal Court
6. Speak with Crime Stoppers
After-hours consists of the following: 5:00 p.m. – 8:00 a.m., M-F, weekends, and holidays.
1. Speak with Dispatch
2. Leave a message with CID
3. Leave a message with Crime Stoppers
4. Online Services